Privacy Policy
Effective date: January 1, 2026
FlowRoute Wellness (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy applies to our website and services provided through it.
Information we collect
- Account and contact data, such as name, email, and optional phone number.
- Transactional data related to course purchases (handled by payment processors).
- Learning activity metrics (e.g., module completion), stored in aggregate where possible.
- Device and usage data, including pages viewed, approximate location, and browser type.
- Cookies and similar technologies to remember preferences and improve performance.
How we use your information
- Provide and personalize our services.
- Process orders, payments, and customer support requests.
- Improve content quality and accessibility.
- Communicate service updates, with opt-out options for non-essential emails.
- Detect and prevent fraud, abuse, or security incidents.
Legal bases for processing
Where applicable, we rely on consent, contract performance, legitimate interests, and compliance with legal obligations.
Data sharing
We do not sell personal information. We share limited data with:
- Service providers (e.g., payment processing, analytics, email delivery) under data protection agreements.
- Professional advisors and authorities where required by law.
International transfers
If we transfer data outside your region, we use appropriate safeguards such as standard contractual clauses.
Data retention
We retain personal information only as long as necessary for the purposes described here, including legal, accounting, or reporting requirements. We strive to minimize storage of sensitive data and aggregate where possible.
Your rights
- Access, correction, deletion, and portability of your data.
- Restriction or objection to certain processing.
- Withdrawal of consent where processing is based on consent.
- Right to lodge a complaint with a supervisory authority.
Cookies
We use cookies to remember preferences (such as theme) and to improve the site. You can manage cookies through your browser settings. Our cookie banner allows you to consent to non-essential cookies.
Security
We implement administrative, technical, and physical safeguards to protect information. No system is perfectly secure; please contact us if you suspect unauthorized access.
Children’s privacy
Our services are designed for adults. We do not knowingly collect data from children.
Changes to this policy
We may update this policy. Material changes will be announced on this page with a new effective date.
Contact
Questions about this policy? Email [email protected] or call +1 (415) 915-2047.